Frequently Asked Questions

How do I submit my photos and printing data?

You can send us your data via e-mail at myphotographic (at) optimum (dot) net or bring it in on a CD, DVD or USB hard drive. Digital photos should be sent as recorded by the camera, there is no need to resize them before sending. Large or high volume files may be transferred via FTP to our server. Please call us for further information.

 

What format should my data be in?

We recommend the formats JPG, PSD, or TIFF for photo prints. We also accept PDF for other print media. Digital photos should be sent to us as recorded by the camera.

 

What color profile should I shoot to achieve the best quality from my digital camera?

You should use the Adobe RGB (1998) color profile, which is the standard setting on most digital cameras. This color profile was developed by Adobe and is widely used as a working color space because it provides a large and balanced color gamut that can be easily used for reproduction on a variety of devices.

 

What type of paper do you use?

We offer Lustre, Glossy, Matte, Fine Art papers, Canvas and Metallic finishes. 

 

How long will it take to complete my order?

Our typical turnaround time is 48 hours. Large orders or particular projects may vary. 

 

I am not local to Photographic Solutions. Do you accept work by US mail, UPS, or FedEx?

We certainly do. We ask that you please use a carrier that offers tracking and insurability.

 

Can you ship my completed job back to me?

Yes we can. We ship via UPS, FedEx or US mail. Shipping charges will be added to your invoice unless you provide us with your valid shipping account number. 

 

Why does my image have to be cropped?

In reality, the aspect ratio of an image as it was shot does not translate to standard print sizes. Often, if you would like to print your image "full frame" without any cropping, the image will have a border (see top photo below). In order to print the image without a border, the proportions force us to crop the edges of the image (see bottom photo). 

Image printed "Full Frame" on 8x10 paper
Image is cropped to make 8x10 "Borderless" print

Have further questions?

Call us at (203) 847-8886 or use our contact form. We look forward to hearing from you!